Customer Request Management Entry

Instructions

Please complete the following form and then select "Submit"

Waste Services - Missed Bin/Partially Emptied Bin

Customer Contact Details *

Customer

Name

Title

Surname / Company

Given

Contact Details

Residential address

Address Line 1

Address Line 2

Suburb

Postcode

Postal address if different from residential

Address Line 1

Address Line 2

Suburb

Postcode

Work

Home Phone

Mobile

Fax

Customer Preferred Contact Method

Not required

Telephone

Other Contacts Add Close

Property Location Details *

Search for the property the request is in relation to.

Building

Unit

Level Number

House

Street Name (without type)

Suburb

Title Type

Title 1

Title 2

Title 3

Title 4

Title 5

Title 6

Street

Select a Suburb and Street the call is in relation to.

Select Street

Select Suburb

Missed Service or 1/2 Emptied Bin (Required)

Was the Bin too heavy? (Required)

Type of service (Required)

Is this request relevant to disability access issues?

Yes

Do you have any other details or comment?

Was the bin put out the night before? (Bins are required to be out for collection by 5am and clear of obstruction on the day of collection) (Required)

Yes

Where there any impediments to the truck accessing the bin ? (Collection trucks are GPS video enabled to track obstructions) (Required)

Yes

Comment:

Did the driver leave a sticker indicating why the service was not rendered ? (Council reserves the right to refuse collection) (Required)

Yes

Does the Bin have the Cessnock City Council logo upon it ? (Required)

Yes

Is there more than one waste service at this property ? (Required)

Yes

Number of services at this address

Description

Enter a detailed description of your request

/eservice